Returns
Got the wrong size? You can swap it in a few quick steps. Sign in to verify your order, tell us the size you'd like, and we'll show you exactly how to send your item back and receive your new size — all on screen, straight away.
Christmas Extended Exchanges
Orders placed between 14 November and 24 December 2026 can be exchanged up until 31 January 2027, so gifts can be swapped for the right size after Christmas.
To start an exchange, sign in with the email you used to order.
Log in to continueYou'll get a 6-digit code by email — no password needed. This lets us confirm your order securely.
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1
Verify your orderSign in with the email you used to place the order, then enter your order number to confirm it's eligible.
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2
Request your new sizeTell us the size you'd like to exchange to, then submit.
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3
Get your instructionsYour exchange is approved on the spot, with the full criteria and return address shown on screen.
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4
Post it backPack it in a shipping box (not a satchel) and send it back to us with tracked postage.
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5
We inspect & exchangeAfter we receive and evaluate it (up to 5 days), we ship your new size.
Ask a Question
Can't verify your order? Send us a message and our team will help.
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