Exchanges & Returns Policy
Exchanges & Returns Policy
We accept exchanges for size corrections only. If you have an issue with the size of the product you've received, you are eligible for an exchange for your perfect size if you contact us within 30 days of delivery, unless it has been arranged otherwise. We cannot facilitate exchanges or any form of return on change-of-mind purchases.
Should the replacement size have a different price than the original item purchased, the customer is responsible for paying any additional cost associated with the higher-priced size.
Condition of Items for Exchange
To be eligible for an exchange, the item must be:
- Unworn, in the same condition and original packaging that you received it in.
- Accompanied by valid proof of purchase.
- Returned with all original tags and any additional laces and/or accessories that came with the product.
- Free from any creases caused by try-on or wear, and showing no sole wear or debris (applicable to sneaker items).
Please ensure that the item is packaged inside a shipping box, not a satchel. Please note that the customer is responsible for the postage costs related to the exchange.
The evaluation process may take up to 7 days from receipt of the return request, and we reserve the right to make the final decision on all return requests.
To start your size exchange, head to our exchange portal:
Store Credit
Due to the limited nature of our products, in certain circumstances we may only be able to offer store credit. Please note that our store credit does not have an expiration date, for your convenience.
Accessories Exclusion
Please note that our returns and exchange policy does not apply to accessories. All accessories are final sale and are not eligible for returns, exchanges, or refunds under any circumstances.
Order Modifications & Cancellations
Unfortunately, it is not possible to modify or cancel any details of your order after it has been placed. The shipping and payment methods, the number of products, and the delivery address cannot be changed. Please ensure all details are entered correctly before completing your purchase.
Contact Us
If you need assistance or have any questions about our policy, feel free to contact our customer service team. We are here to provide you with a seamless shopping experience.
By making a purchase from UNTIED AU, you are agreeing to our return and exchange policy. We appreciate your understanding, and look forward to serving you.
