UNTIED AU PTY LTD is Australia's Exclusive Marketplace for New & Authentic Streetwear. We aim to always stock the newest and most popular brands and products so that our customers never miss a drop.
1. WHAT PAYMENT METHODS DO UNTIED ACCEPT?
UNTIED AU accepts Debit or Credit Cards, Afterpay, Laybuy, Zip Pay, Latitude Pay, Klarna, Humm, PayPal as payment methods for all items.
2. WHERE DO YOU DELIVER FROM AND DO YOU DELIVER INTERNATIONALLY?
All orders are shipped from our Australian warehouse and we offer delivery services for Australia and New Zealand only.
3. ARE ALL YOUR PRODUCTS AUTHENTIC?
All items listed on our website are guaranteed to be 100% authentic streetwear only. We do not sell any form of replicas or unauthorised items.
Each item is carefully analysed by our team before it is listed online, ensuring that the product is also brand new with no flaws.
4. CAN I RETURN / EXCHANGE AN ITEM I PURCHASED ONLINE?
We accept exchanges for size corrections only. If you have an issue with the size of the product you've received, you are eligible for an exchange for your perfect size if you contact us within 30 days of delivery unless it has been arranged otherwise. We cannot facilitate exchanges or any form of return on change of mind purchases.
5. WHAT IS THE STATUS OF MY ORDER?
Please note that we ask for a standard processing time specified in the item description (not including weekends or holidays) from the time your order is placed. You will receive a tracking number by email once your order has been shipped. Please check any spam / promotional inboxes if you have not received any confirmation / shipping emails.
6. CAN I CANCEL MY ORDER?
Unfortunately it is not possible to modify or cancel any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. Please ensure all details are entered correctly.