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FAQ

Untied AU PTY LTD is Australia's Exclusive Marketplace for New & Authentic Streetwear. We aim to always stock the newest and most popular brands and products so that our customers never miss a drop.

1. WHAT PAYMENT METHODS DO UNTIED ACCEPT?

Untied AU accepts AfterPay, PayPal (Credit & Debit Card via PayPal), LayBuy, Zip Pay, LatitudePay, Klarna, Humm as payment methods for all items.

2. WHERE DO YOU DELIVER FROM AND DO YOU DELIVER INTERNATIONALLY?

All orders are shipped from our Australian warehouse and we offer delivery services within Australia and New Zealand.  

3. HOW LONG IS SHIPPING?

Domestic Shipping (Australia) 

Expected delivery time for Standard Shipping is 2 - 5 business days. 
Expected delivery time for Express Shipping is 1 - 3 business days.
International Shipping (New Zealand)
Expected delivery time for Standard Shipping is 7 - 15 business days. 
Expected delivery time for Express Shipping is 5 - 9 business days.

4. CAN I CANCEL MY ORDER?

Unfortunately it is not possible to modify or cancel any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. Please ensure all details are entered correctly.

5. ARE ALL YOUR PRODUCTS AUTHENTIC?

All items listed on our website are guaranteed to be 100% authentic streetwear. We do not sell any form of replicas or unauthorised items.
Each item is carefully analysed by our team before it is listed online, ensuring that the product is also BRAND NEW with no flaws.
If somehow an item is deemed and proven to be unauthentic by a customer, Untied will initiate a full refund immediately, covering all costs incurred in the process.

6. CAN I RETURN / EXCHANGE AN ITEM I PURCHASED ONLINE?

Please choose carefully when purchasing as we do not offer returns or exchanges. Read more about our returns policy

7. WHAT CURRENCY WILL I BE CHARGED IN?

The default pricing on our site is in AUD (Australian Dollars), the conversion rate will depend on the payment method used on your transaction. 

8. WHAT IS THE STATUS OF MY ORDER?

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. You will receive a tracking number by email once your order has been shipped. Please check any spam / promotional inboxes if you have not received any confirmation / shipping emails. 

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